Question 1

How do I change my avatar?

Accepted Answer

Customize your avatar

Q: How do I move around?

<h1 id="howdoimovearound">How do I move around?</h1> Movement <ul> <li>Use the W, A, S, D keys to move </li> <li>You can also move by double left-clicking anywhere on the ground</li> </ul> Running & Walking <ul> <li>Press Shift to toggle running/walking</li> </ul> Camera <ul> <li>Left click and drag to look around</li> <li>Scroll to zoom the camera in/out</li> </ul> Emotes <ul> <li>Right click to use emotes 🎉</li> </ul>

|| ⚠️ You must be in a 3D experience to customize your avatar.

To customize your avatar:

Join a 3D space
Click your avatar portrait in the upper right hand corner
Click Customize Avatar
Change your avatar's name, clothing, face, body type, and/or height
Click Done

Optional: Click the Dressing Room button to enter a private dressing room

${youtube}Avatar Customization

Question 2

How do I move around?

Accepted Answer

How do I move around?

Movement

Use the W, A, S, D keys to move
You can also move by double left-clicking anywhere on the ground

Running & Walking

Press Shift to toggle running/walking

Camera

Left click and drag to look around
Scroll to zoom the camera in/out

Emotes

Right click to use emotes 🎉

Question 3

My audio and/or video aren't working

Accepted Answer

My audio and/or video aren't working

|| Our recommended browsers are Chrome and Firefox. Safari is not currently supported.

Check that your device(s) are properly installed

Ensure that your mic and/or webcam are:

Plugged in or paired via Bluetooth
Powered on
Installed properly and running the most up-to-date drivers

Check you have the correct device(s) selected

How do I change audio & video settings?

Check that your Odyssey tab is not muted

Many browsers allow a user to mute/unmute tabs. Right click on the Odyssey tab to ensure that your tab is in an unmuted state.

Check your browser permissions

Odyssey needs permission from your browser to access your audio and video device(s).

To update browser permissions

Click on the lock icon in your browser's address bar
Verify that both camera and microphone access are enabled
To apply changes, you will need to reload the page

Chrome: Granting camera and microphone access Firefox: Managing your camera and microphone permissions [Microsoft Edge: How to allow a website to use your camera or microphone](https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-privacy-a83257bc-e990-d54a-d212-b5e41beba857#:~:text=In%20Microsoft%20Edge%2C%20sele

Question 4

I am not receiving emails from Odyssey

Accepted Answer

I am not receiving emails from Odyssey

Sometimes Odyssey emails are filtered or blocked by an email service provider. Here are a few things you can do to to ensure you receive emails from Odyssey.

Verify your email address was entered correctly
Check your Promotions, Spam and/or Junk folder(s). Sometimes Odyssey emails are filtered into a folder other than your primary inbox.
If you are using a corporate email, try a different email address. Sometimes corporate spam filters will tag Odyssey emails as spam.
For Outlook users: Outlook provides a way to add domains to a Safe Senders list. If you do not see our emails, try adding our domain odyssey.stream to your Safe Senders list. Check out Outlook's instructions on adding Safe Senders here.

Question 5

How do I view a presentation?

Accepted Answer

Presentations in Odyssey will display as a picture in picture window in the upper right hand corner of the Odyssey and can be expanded to fill most of the screen.

Question 6

I'm stuck on the "Loading environment" page

Accepted Answer

Stuck at "Loading environment"

In some instances, the Odyssey client may disconnect from our servers and be unable to reconnect automatically.

Refresh your tab

Click the Refresh icon in your browser
Click the Arrow Button to rejoin the 3D space
Wait ±30 seconds for Odyssey to finish loading the 3D experience

If refreshing the tab does not fix the issue, you will need to open Odyssey in a new tab (to manually restart the connection to the server).

Open Odyssey in a new tab

Copy the link Odyssey space from your browser's address bar
Open a new tab in your browser
Paste the Odyssey link and press Enter
Click the arrow button to rejoin the 3D space
Close any other Odyssey tabs you have open

If the issue persists, please contact Odyssey support.

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